Refund policy

Last updated: October 2, 2026

Made to order products

Our textiles are made to order. We do not voluntarily accept returns or exchanges because you changed your mind or selected the wrong size, color or design. Please review the product description, dimensions and images before ordering.

This policy does not limit any rights you have under applicable law, including rights relating to defective, misdescribed or undelivered goods.

Damaged goods and order errors

If your item arrives damaged, has a manufacturing defect, or differs from the item you ordered, please email hello@fableandloomstudio.com as soon as possible. Please aim to report the issue within 30 calendar days of delivery so we can raise it promptly with our production partner. This requested reporting period does not shorten any mandatory legal rights.

Include your order number, a description of the problem, and clear photos of the affected item and packaging where available. If you cannot provide photos, contact us so we can discuss another way to assess the problem.

We will review the issue and arrange an appropriate replacement or refund, taking your applicable rights into account. There is no charge to you for resolving an error or qualifying defect caused by us or our production partners.

Return instructions

Please do not send an item to our administrative address, Printify, or a production partner without instructions from us. A physical return may not be necessary. If a return is required to resolve our error or a qualifying defect, we will provide instructions and cover the necessary return shipping.

Woven appearance

Woven textiles can have natural differences in texture and color, and screen displays may differ from the finished item. Any material features and size tolerances are described on the relevant product page. These variations do not excuse an item that is defective or materially different from its description.

Refunds

Approved refunds are issued to the original payment method promptly, within any timeframe required by applicable law. Your payment provider may need additional time to display the credit. Contact us if you have not received a refund after the timeframe we give you.

Cancellations and changes

Contact hello@fableandloomstudio.com immediately if you need to cancel or change an order. We will try to help before production begins. Once production begins, voluntary cancellation or changes may no longer be possible.

This does not affect rights relating to a shipment delay, goods that do not meet the contract, or any other cancellation or refund right provided by law.